<< Naar nieuwsoverzicht

Viaplay komt met speciaal noodnummer na klachtenregen

  • Gepubliceerd op 02 jun 2022 09:07
  • 26
  • Door: Bob Plaizier

Sinds dit jaar is de Formule 1 in Nederland te zien op het streamingsplatform Viaplay. De dienst van het Scandinavische NENT betrad dit jaar de Nederlandse markt met de Formule 1 als het absolute paradepaardje. De verwachtingen waren torenhoog maar vooralsnog loopt het niet bepaald op rolletjes.

Niet iedereen is namelijk te spreken over de streams van Viaplay, het regent klachten over slechte kwaliteit, haperende streams en slecht beeld. Voor de Consumentenbond was de maat vol en ze eisen dat Viaplay de problemen gaat aanpakken. In een uitzending van het BNNVARA-programma Kassa werd er aandacht besteed aan de problemen met de streams. Uiteindelijk kwam Viaplay eerder deze week met een statement.

Aankomend week komt Viaplay dan ook met een speciaal telefoonnummer voor klanten die problemen ervaren, dat meldt Viaplay-kopstuk Andrea Sahlgren in de Telegraaf. Sahlgren is in de Nederlandse krant zeer duidelijk over deze oplossing: "Meld je, dan gaan we exact kijken op welk punt in de race het misgaat en wat we eraan kunnen gaan doen. We voelen een grote verantwoordelijkheid. Wij willen graag gaan luisteren naar onze klanten en een manier vinden om onze diensten te kunnen verbeteren. Daarvoor is individueel contact zeer belangrijk."

F1 Nieuws

Reacties (26)

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  • StevenQ

    Posts: 9.179

    Zoals bij heel veel bedrijven worden de klachten pas serieus genomen als de media zich er mee gaat bemoeien , klachten van individuele klanten helpen amper, maar zodra er een camera mee gemoeid is kan ineens alles.

    • + 7
    • 2 jun 2022 - 09:10
    • FelipeMassa#19

      Posts: 7.480

      Het gaat natuurlijk allemaal om imago. Als Tante Agaath of oom Henk een klacht hebben dan heeft zo’n bedrijf er natuurlijk geen last van. Maar als de media erop af gaat dan bereikt het veel meer mensen. Heeft allemaal met macht en imago te maken.

      • + 0
      • 2 jun 2022 - 09:12
    • Beri

      Posts: 6.186

      Daar waren we gisteren al achter. Het blijft echter bijzonder dat je al 4 nieuwsberichten hebt die over hetzelfde onderwerp gaan in 2 dagen tijd.

      Feitelijk zijn er maar 2 dingen die er gebeurd zijn;
      1) Consumentenbond tikt NENT op de vingers
      2) NENT is ontvankelijk op deze reprimande, reageert en stelt twee kanalen open om klachten te ontvangen

      Meer is het niet.

      • + 0
      • 2 jun 2022 - 09:12
    • Beri

      Posts: 6.186

      @Felipe; Als tante Agaath bij de Nationale Kantklos Bond haar beklag doet, dan rollen ze de rode loper uit en bedienen ze haar met alles wat ze maar wenst.

      • + 0
      • 2 jun 2022 - 09:13
    • Numnum

      Posts: 4.863

      Ja, dat is inderdaad wel bijzonder storend.
      Eigenlijk wisten we het al, maar als klant ben je een melkkoe niet meer en niet minder.
      Geldt overigens niet alleen voor Viaplay, maar voor vrijwel alle grote bedrijven.

      • + 0
      • 2 jun 2022 - 09:16
    • Larry Perkins

      Posts: 47.777

      Deze seit lijkt tegenwoordig wel een communicatiekanaal van Viaplay te zijn...

      • + 2
      • 2 jun 2022 - 09:19
    • Beri

      Posts: 6.186

      Heb je nou al gemaild @Larry?

      • + 1
      • 2 jun 2022 - 09:21
    • Larry Perkins

      Posts: 47.777

      Naar tante Agaath @Beri?
      Nee, wij bellen elkaar of ik breng haar een bezoekje in Warmetuut.
      Zij bakt de heerlijkste koffiebroodjes die er bestaan...

      • + 0
      • 2 jun 2022 - 09:25
    • Beri

      Posts: 6.186

      Jij zou namens ons allen mailen naar ViaPlay. Om Plooij het commentaar te laten doen.

      • + 0
      • 2 jun 2022 - 09:41
    • Larry Perkins

      Posts: 47.777

      Daar heb ik geen actieve herinnering aan. Heb jij het sms'je bewaard waarin ik dat meldde?

      • + 1
      • 2 jun 2022 - 09:58
    • Beri

      Posts: 6.186

      Ik moet van Camille Vasquez zeggen; "hear say"

      • + 0
      • 2 jun 2022 - 10:10
  • Beri

    Posts: 6.186

    Hoeveel mensen nemen ze daarvoor in dienst? Zeker een extern callcenter dat de klachten moet inkloppen als typgeiten? Arme medewerkers, die al die zeikerds over zich heen krijgen..

    • + 0
    • 2 jun 2022 - 09:10
    • FelipeMassa#19

      Posts: 7.480

      Ik wilde net zeggen. Ik zal er niet voor willen werken iig. Hele dag gezeik bahhh.

      • + 0
      • 2 jun 2022 - 09:13
    • Jimmy the Gent

      Posts: 3.203

      Jimmy zou een goeie zijn voor in zo'n callcenter, die zal de klanten wel eens even 'netjes' te woord staan

      • + 0
      • 2 jun 2022 - 09:15
    • Beri

      Posts: 6.186

      Ooit mijn carrière begonnen op een servicedesk, als ik dat al zag hoe dat ging bij minimale problemen en dat voor interne medewerkers van hetzelfde bedrijf, dan wil ik dit niet eens weten hoe dat gaat in dit geval, bij externe klanten, die nu opgejut worden door social media en straks en masse de telefoon pakken..

      • + 0
      • 2 jun 2022 - 09:15
  • Numnum

    Posts: 4.863

    Doekje voor het bloeden.
    Sluit je F1tv af via Argentinië, Zimbabwe of India ben je voor een dikke vier tientjes klaar.

    • + 0
    • 2 jun 2022 - 09:13
  • Jimmy the Gent

    Posts: 3.203

    goed bezig die viaplee, johee johoo

    • + 0
    • 2 jun 2022 - 09:13
  • schwantz34

    Posts: 36.095

    Gaat Pirelli nu ook speciale klachtenregenbanden fabriceren?

    • + 0
    • 2 jun 2022 - 09:44
  • f(1)orum

    Posts: 6.771

    Die Andrea Sahlgren heeft overduidelijk geen kaas gegeten van autoracen; immers, welke racefanaat gaat nou midden in een race contact opnemen met Viaplay om uitgebreid een storing te gaan doornemen ;-)

    • + 1
    • 2 jun 2022 - 09:57
  • Rimmer

    Posts: 11.467

    Nieuwe noodnummer is inmiddels bekend.
    Ze raden je aan om tijdens de race 112 te bellen.
    Daarvoor en daarna kan je met 0800-8844 bellen.
    Vertel duidelijk wie je bent en waar je staat. Waar mogelijk zal de centrale zo snel mogelijk een eenheid je kant op sturen.
    Alle dienders zijn inmiddels voorzien van smartphone met speciale Viaplay applicatie zodat je alsnog samen met hen de race af kan kijken.

    • + 1
    • 2 jun 2022 - 10:13
    • Jimmy the Gent

      Posts: 3.203

      "Met 112 spreekt u, wat is uw noodgeval? "
      "Met Jimmy, die k*t viaplay doet het weer niet!"
      "Daarvoor moet u dit nummer helemaal niet hebben meneer!!"
      "Ja maar Rimmer zei...."

      • + 2
      • 2 jun 2022 - 10:24
    • Ouw-sjagerijn

      Posts: 12.878

      Mijnheer Jimmy, hier nog 'n keer vanuit de meldkamer.
      Wij hebben de naam Rimmer even opgezocht en blijkt dat deze mijnheer niet te vertrouwen is en dat hij meer van deze meldingen doet, en schijnt ook nog 'n viezerik te zijn.

      • + 1
      • 2 jun 2022 - 11:07
  • trucker0werner

    Posts: 333

    Ziggo had alles beter voor elkaar als viaplay.
    Viaplay heeft alles kapot gemaakt.
    Goeie voorshow en na show.
    Lach me kapot als fitvpro olaf zijn commentaar op hun kanaal zetten. Want in july zou een update komen voor ook nederlands aan te bieden

    • + 0
    • 3 jun 2022 - 19:23

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